Privacy Policy

The short version

We collect information to match accounting firms with qualified candidates in the Philippines, and to support the working relationship after a hire.
We share candidate details with firms hiring for suitable roles, and with our employer of record partner when a hire is employed through them.
We do not sell your information.
Our team works from the US, Australia, New Zealand, Jamaica and the Philippines, so your information may be accessed from those countries.
You can ask to see, correct or delete your information at any time. Email privacy@hireteamup.com.

1. Who we are and who this policy covers

TeamUp LLC ("TeamUp", "we", "us") is a recruitment business registered in Wyoming, USA. We are responsible for the personal information described in this policy.

This policy covers four groups of people:

Website visitors: anyone who visits hireteamup.com.
Clients: people at accounting and bookkeeping firms who work with us, or ask about working with us.
Candidates: people who apply for roles or join our talent pool.
Placed employees: people hired through TeamUp who receive ongoing support under our Success Partner service.

2. What information we collect

If you are a...	We collect
Website visitor	Device and browser details, IP address, pages visited, how you found us, and anything you enter in a form or quiz
Client	Name, job title, firm, email, phone, details of the role you're hiring for, call notes, and billing details (card payments are handled by our billing provider; we don't store full card numbers)
Candidate	Contact details, CV, education, qualifications, work history, salary expectations, test results, interview notes and recordings, references, and identity and police clearance checks
Placed employee	Start date, role, check-in and review notes, performance plans, and equipment details

Sensitive information. Some candidate information, such as age, education, government ID numbers and police clearance results, is treated as sensitive under Philippine law. We collect it only where it is needed for recruitment and, for checks, only with your consent.

Information we get from others. We may receive information about you from referees, police clearance and identity check providers, job boards, professional networks such as LinkedIn, the clients you work with, and our employer of record partner. We will tell you when we collect information this way, unless you already know about it.

3. How we use your information

We only use your information for the reasons below. Some laws, including UK data protection law, require us to state the legal reason for each.

What we use it for	Legal reason
Matching candidates with suitable roles and presenting them to clients	Our legitimate interest in running a recruitment service; consent for sensitive information
Running checks (references, identity, police clearance)	Your consent
Delivering our services to clients and supporting placed employees	Performing our contract with the client; our legitimate interest
Billing and keeping business records	Performing our contract; legal obligation
Sending news, guides and offers	Your consent, or our legitimate interest where the law allows (you can unsubscribe at any time)
Understanding how our website is used and improving it	Your consent (through our cookie banner)
Keeping our systems secure and meeting legal requirements	Legal obligation; our legitimate interest

We do not sell or rent your information. We share it only with:

Clients hiring for a role you are suited to. We share your profile, CV, test results and interview recordings, and your contact details once a client wants to interview you.
Our employer of record partner, Sourcefit, when a hire is employed through our Success Partner service.
Check providers, such as police clearance and identity verification services, with your consent.
Service providers who help us run our business: customer relationship management, email, project management, billing, accounting, scheduling, website and analytics tools, and AI tools. They may only use your information to provide services to us.
Authorities or advisers where the law requires it, or to protect our rights or someone's safety.
A buyer or successor if TeamUp is sold or restructured, under the same privacy protections.

5. International transfers

Your information may be stored or accessed in the US, the Philippines, Australia, New Zealand, Jamaica, Canada and the UK. This is where our team, our clients and our service providers are based. Before we send information to another country, we take reasonable steps to make sure it is protected to a similar standard, for example through contract terms with the recipient.

6. Cookies and tracking

Cookies are small files saved by your browser. We use them to keep the website working and, with your consent, to understand how people use it.

Tool	What it does	Where it runs	Type
Google Tag Manager	Loads HubSpot tracking and our cookie banner	Every page	Essential
HubSpot cookie banner	Remembers your cookie choices	Every page	Essential
Google Analytics 4	Shows which pages are visited and how people find us	Every page	Analytics (consent needed)
HubSpot tracking	Links your website visits to any form you later submit, so we can follow up	Every page	Analytics and marketing (consent needed)
MailerLite	Shows sign-up popups and remembers if you've closed one	Every page	Marketing (consent needed)
HubSpot forms and meeting booking	Runs our enquiry and Salary Guide forms and call booking	Contact, event, Salary Guide and booking pages	Functional
MailerLite forms	Delivers downloads such as the ebook and calculator	Those download pages	Functional
YouTube (privacy-enhanced mode)	Plays our videos. Nothing loads until you press play	Pages with videos	Set by YouTube only when you press play

If you have accepted analytics cookies and then submit a form, we link the form to your earlier visits so we understand what you were interested in.

You can accept or decline non-essential cookies in our cookie banner, and change your choice at any time through the "Cookie settings" link at the bottom of each page. You can also block cookies in your browser settings.

7. Marketing emails

We send news, guides and offers to clients, prospective clients and candidates who have agreed to receive them, or where the law otherwise allows. Every marketing email has an unsubscribe link. We may also record when you open an email or click a link, so we know what is useful.

8. How long we keep it

We keep information only as long as we need it:

Candidates not placed: 2 years after our last contact, so we can consider you for future roles. We'll check before then whether you want to stay in our talent pool. You can ask us to delete your information sooner.
Police clearance and identity check results: deleted within 6 months of the hiring decision. For people hired, we keep only a record that the check was completed.
Interview recordings: 12 months.
Placed employees: for the length of our service, then 2 years.
Clients and prospective clients: for the length of our relationship, then 3 years (2 years after last contact if you never became a client). Invoices and financial records are kept for 7 years for tax purposes.
Marketing: until you unsubscribe. We keep your email address on a do-not-contact list so we don't email you again.
Website analytics: 14 months.

When we no longer need information, we delete it or make it anonymous.

9. How we protect it

We limit access to the people who need it, use secure systems with two-step login, and require our service providers to protect your information. No system is completely secure. If a data breach is likely to cause you serious harm, we will tell you and the relevant regulator as the law requires.

10. AI and automated decisions

We may use AI tools to help us review applications and organise information. A person on our team always reviews candidates and makes recruitment decisions; we do not make decisions about you based only on automated processing. If this changes, we will update this policy first.

11. Your rights

Wherever you live, you can ask us to:

tell you what information we hold about you and give you a copy;
correct information that is wrong or out of date;
delete your information, or stop using it for a particular purpose;
stop sending you marketing; and
withdraw consent you have given (this doesn't affect what we did before).

Email privacy@hireteamup.com. We will respond within 30 days and won't charge you, unless a request is clearly excessive. We may need to confirm your identity first. Some laws give you extra rights, such as moving your information to another provider; we will honour those where they apply.

Not happy with our response? Please tell us first so we can try to fix it. You can also complain to the privacy regulator where you live:

Where you live	Regulator
Philippines	National Privacy Commission
Australia	Office of the Australian Information Commissioner
New Zealand	Office of the Privacy Commissioner
United Kingdom	Information Commissioner's Office
Canada	Office of the Privacy Commissioner of Canada
United States	Your state attorney general or the Federal Trade Commission